By In ep. 14, Nominis crew digs into Vanda`s daily schedule. She described the challenges that Emmezeta faces with customers and the strengths of their customer service team.
Vanda touched upon why she considers Emmezeta call centre crucial to the company’s success and the value it holds. Specifically, she believes using the telephone is still more important than any other form of communication. Also, she elaborated how and why Emmezeta shop became one of the best 10 webshops in Croatia!
Fun fact – Emmezeta webshop is 11 years old and they are pioneers in catalogue-free marketing! How did they decide to make such a big (and risky) step? Vanda tells it all.
In addition, the conversation focused on the way Vanda came to the position of digital marketing manager and how the webshop started. But also, what does it actually bring to the table – the number of Emmezeta sales it generates. For example, why does it pay off to order furniture online, how to deal with returns and dissatisfied customers and is the delivery price actually such a big deal?
The new Nominis episode, the new knowledge to gain – see you in the comments 😉