After all the buzz with online services in sectors like social, multimedia, shopping etc. did you question yourself what the next step is going to be in online services? Well, online education is the field that has risen much during the last few years with online tutorials, how-to videos and online classrooms based on Web 2.0 technology. More and more people seek information on the internet about everyday things, difficult or easy. As a result, individuals and companies take the chance to provide this knowledge through a variety of ways. For example individuals who want to upload an instructional how-to video for free they can upload it on youtube where millions of people are able to watch it. Freelancer is another portal where people can get paid for offering their services or implementing a task, and Coursera where famous institutions provide online courses for free. A few days ago, who else but Google, came to give a great push to this field of online help announcing the release of a new product called “Google Helpouts”.
This service allows users to get in touch with experts in order to help them out over a live video chat. You may now wonder why Google Helpouts compete to its own products, Google search engine and youtube, when how-to videos are the second most popular type of online video with 56% of adults online watching them. According to their research on statistics people turned to competitors like Facebook and Twitter when they were searching for more personalized answers. This is the hole that is about to be covered now.
Helpouts bring people a live, personalized appeal to authority. People may now get assistance on easy and non-personalized tasks, like how to fry potatoes, or complicated and personalized ones, like finding the best way to integrate Google Analytics to their website. It also benefits people in remote areas who either want to make money for their skills or learn things not offered near their homes. The video chats can be done upon an online appointment or on demand, paid or free. The providers get reviews for their services by their own clients resulting that the system works in a sufficient way and both sides of users get well served.
The way services change over time should be taken into serious consideration in all modern companies but individuals also. Joining one of the existing tools like Helpouts or migrating your own actions and services into online ones will guarantee a bright future. Reach people in distant places and save valuable time from pretentious procedures. Comfort always wins in the end.